How Is It Different From UCaaS and CCaaS and ? Business

UCaaS Many acronyms tend to float around when CPaaS, or any -aaS ending for that matter, is in the picture. We’ve already discussed IaaS, SaaS and PaaS, with CPaaS being a subcategory. However, to understand CPaaS, you also need to know how it differs from other services like it.


  • Unified Communications (UC) is the parent category of all communication platforms. It is the jumping-off point of any conversation your business has about designing a framework for communication. As the root of all communication services, it connects all the relevant people and services together in one platform. Unified communications refers to the mediums we use every day to communicate.
  • Unified Communications as a Service (UCaaS) is a far-reaching branch of unified communications. The “-aaS” ending means another service provides your company’s unified communications as a service so you don’t need to provide hardware. UCaaS is a ready-to-go communications platform whereas CPaaS give you access to API tools to build your own platform.
  • Contact Center as a Service (CCaaS) is a less common term since it is a more recent variant. It functions similarly to UCaaS, but provides software for call centers interacting with customers rather than for internal communications.

    How Are Businesses Using CPaaS?

    The future of CPaaS is bright. Businesses today are using CPaaS in a variety of ways, some more imaginative than others. Being familiar with the diversity of uses for CPaaS could help you understand the wide range of possibilities modern-day communication software can facilitate.

    • Virtual reality (VR) technology is already integrating with communication software to make distant transactions both life-sized and personal. With a customized CPaaS provider, you can upgrade video conferencing into virtual conferencing.
    • Artificial intelligence (AI) programs are taking the real-time data of CPaaS and analyzing it closely. With machine learning, these AIs are enhancing operations, improving performance and bettering the overall user experience.
    • Chatbots are interacting with users in similarly meaningful ways. They are designed to produce positive results with statistical information from previous interactions helping ensure those outcomes.
    • Everyday chat applications are becoming imperative in business procedures. Group chats rarely take place on your phone’s stock messaging app anymore. More nimble, feature-dense apps have become the norm.

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How Can Your Business Use CPaaS?

Communication platforms for businesses can be a strategy for revitalization and change. That change can occur in several ways, but technology is our most awe-inspiring avenue.

Consumers strive for small comforts in their daily lives. That’s why a swipe and a tap is a more natural activity for most people than a deep dive into the darknet. It’s also a matter of convenience. Accessing a doctor’s note through your text messages or an appointment reminder popping up on your phone’s screen are examples of the simple luxuries that CPaaS can accommodate.

Many of your business objectives are likely also closely aligned with convenience. CPaaS is for you as well as your customers. By using a communications platform as a service, you leave behind the troublesome weight of configuration complexities and building banalities, all while receiving exceptional service.

What Do You Want From a CPaaS Provider?

You can expect standard texting and calling features from any CPaaS provider. After that, narrowing down your options might be a good idea. You can decide based on what your particular business needs.

    • Features: CPaaS platforms that have number purchasing and porting, video conferencing or multimedia messages are few and far between. If you want to take advantage of software that has a little more to offer than your basic text and call, it should be easy to find these providers since they are rarer.
    • Support: Some providers offer around-the-clock support. Others take a more backseat mentality and leave it up to you to figure your way around. If your business already has a steadfast and devoted team to handle software issues, then you may not need much external support. If this isn’t the case, you should quantify how much you’re willing to invest in a provider who is regularly at your disposal.
    • Scale: Small companies are often inclined to cast a net for other small companies that are affordable and understanding. Nonetheless, planning for growth is one of the first steps in starting a business. Can your CPaaS provider grow with you if your customer base suddenly increases? Would you want it to?
    • Service level agreements: SLAs are a contract between you and your service provider. Think about the SLAs you may have with your customers, and be sure your new CPaaS provider can deliver on the quality they promise. Look for testimonials if you are unsure.

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How Can You Start to Work With a CPaaS?

Learning about CPaaS is the first step to working with a CPaaS provider. Signing up for a free trial lets you explore your options without taking on unnecessary risk. Many service providers allow you to browse their software, including developer tools, program scripts, digital libraries and more, with no actual commitment.

Start by researching CPaaS companies that can meet your needs. Once you’ve signed up for a few services, try making a sample app. Test your app alongside the other CPaaS providers and compare. Trying out different scenarios will help you find the best fit for your company.

How Can We Help You?

Communication is at the crux of every professional relationship, whether that relationship is between consumer and business or business and business. Every company, therefore, needs to have up-to-date, effective channels for communication.

Cloud communication supports any productive business. By 2025, the industry is forecasted to reach $167.1 billion in market size, and the market is growing at an annual rate of 16.8%. Accessibility, flexibility and affordability are only some of the benefits of going digital. Cloud communication is more adaptable and secure than ever before, providing your business with convenience and safety.

Every business needs to manage internal performance without increasing costs. Consolidated Technologies, Inc. has the same goal as your business. We offer business-to-business communication solutions that result in authentically collaborative customer and vendor relationships. Our commitment to customer satisfaction means supplying Unified Communications Solutions and IT Managed Services of the highest quality. Reach out to us today for a free consultation and ride the horizon of possibility with the cloud.

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